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For Immediate Release:
Mr. Handyman Raises the Bar for Handyman Services
Unveils New Client Bill of Rights With Formal Pledge To Uphold Values Most Sought By Clients
ATLANTA, GA -- June 5, 2003 -- Mr. Handyman® of Atlanta, the leading local provider
of home and commercial maintenance, repair, and installation services today
unveiled its new Mr. Handyman Client Bill of Rightssm. This progressive new initiative
is designed to formally communicate the company's pledge to meet and exceed the
critical needs that homeowners and businesses experience with respect to their growing
demand for professional handyman services. This client-focused program is a part of a
larger core mission that Mr. Handyman of Atlanta is undertaking to revolutionize their
industry by delivering a broader range of services in a more professional and personalized
way than ever before imagined.
Formed by the company's interaction with thousands of clients across the country,
the Mr. Handyman Client Bill of Rightssm addresses every key criteria defined by
clients as important in their selection and repeat engagement of home and business
services in a wide range of trades including construction, flooring, electrical, general
repair, interior and exterior maintenance, painting, plumbing, and more. Specifically, the
program details the pledge that Mr. Handyman makes to all potential clients of its
services as related to reliability, satisfaction, experience, integrity, value, safety, and
accountability.
"Mr. Handyman was formed with the vision of changing the face of the handyman
industry", stated Skip Gunther, president of Mr. Handyman's Marietta, GA office. "The
Client Bill of Rights translates this vision into specific values that define to our clients
how we are effecting that change." Darrell Bauer, president of the Lawrenceville office
added, "The traditional handyman services industry has a negative image due in large
part to the unprofessional approach that many companies and independent operators
have taken. The first time clients experience Mr. Handyman, when our clean-cut uniformed
master technicians arrive precisely on time for their scheduled appointment in a
fully stocked Mr. Handyman van, they recognize that we offer the fresh approach they
have been looking for."
Further detailing the unique Mr. Handyman approach, Chip Ahrens, president of the
Woodstock office, noted, "In addition to the reliability and safety challenges that we solve
for our clients, we focus heavily on their satisfaction with our services. With the largest
team of handyman professionals in Atlanta, each with an average of 15-20 years experience,
we can solve virtually any maintenance, repair, or installation issue in a timely and
cost-effective manner. They are also backed with a full time office staff that schedules
and radio-dispatches them to insure that every client need is met." David Phillips,
president of the Gainesville office adds, "Our clients' satisfaction is guaranteed -- before
they pay. We take the time to explain everything up front, and then back our work with a
one-year written warranty. After working with us once, our clients fully recognize that
we're looking to build long-term clients, not just one-time customers, and they like that
approach."
About Mr. Handyman
Mr. Handyman is a nationally franchised home and commercial services company
headquartered in Ann Arbor, MI. It is a member of the Service Brands International
family of companies, along with three other proven franchise concepts including Molly
Maid, 1-800-Dry Clean, and The Restoration Drycleaning Network. Mr. Handyman
services greater Atlanta from four area locations including Gainesville, Lawrenceville,
Marietta, and Woodstock. To learn more about Mr. Handyman of Atlanta, or to schedule
an appointment, visit the company's website at www.MrHandymanAtlanta.com or call
770-455-8488.
Mr. Handyman -- On Time, Done Right!sm
770-455-8488
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